Money back Guarantee
The main purpose of our work is to supply outstanding academic results to our clients. We realize how important it is for clients to know their legal rights and possibilities offered by our company, that is the reason we wrote this section, namely our money-back guarantee. It will help us work with no misunderstandings.
In most cases, our clients don’t turn to this option thanks to our remarkable results that adhere to even really tight time frames. There's also a revision option to satisfy each requirement.
If the circumstances of your order overlap with those outlined in the next subsections, you've got a possibility to use our money back option. But, we have to stress that there is only a number of situations where the whole amount is returned.
- If you have placed two identical orders
To cancel the order made by accident contact our support team immediately. But, if a writer is assigned before you get in touch with our support, you won't get a full refund; therefore make the order thoroughly.
- A customer cancels their order before the writer is found
This case is rather self-explanatory. You can get all your money back if the writer hasn’t been assigned by the cancellation time.
- Lack of available writers
It is a very rare situation, but please understand that it still may occur in cases when most writers are occupied and/or your task is quite intricate.
- If you paid twice for one order
This can happen only by mistake. Having noticed that you paid twice - you just need to inform our support team about that. That’s why we suggest you save all the receipts as a proof of your transaction.
This type of a refund could be fulfilled if your case is found matching one of those laid out in this subsection:
- Late delivery
We work with a great responsibility when it comes to keeping deadlines, but sometimes, which is extremely rare, there could be things beyond our control. The sum of a refund is negotiated with the customer and will depend on several aspects. But, sometimes it can be because of the customer's negligence. For example, a late upload of needed materials could slow down the writer. That's the reason a refund is not always available in case of a missed deadline. Don’t forget to provide us with all the necessary materials on time. It will ensure that your writer produces an exceptional paper for you with no delays.
- Cancelling the order when it’s already been assigned to our writer
Under such circumstances, you can get up to 70% of your spendings back, and the rest of the amount will be used to cover the writer's work. But if more than half of time left to the deadline passed, you would get no more than 50% of the money back.
- Client is unsatisfied after getting the result
If you have some complaints regarding the result after receiving the order, our administration will analyze your situation. In case we actually made some mistakes while processing your work and your claims are justifiable, we will provide you with a partial refund according to the circumstances. Thanks to the skills of our writers, their reliability and good reputation, such cases hardly ever happen.
Having provided us with some evidence showing that your work contains some materials which have been already used somewhere else, you could count on getting some part of your money back after our review.
- You received a mark which doesn’t correspond to your expectations
We do our utmost to provide our clients only with remarkable papers, but, unfortunately, those can’t always guarantee the highest mark, since it generally depends on your professor's or teacher's evaluation and your own expertise on the subject (e.g. when you need to defend it).
- You asked us to format, edit or proofread
If you order services mentioned above, we cannot modify the content. We aren't responsible for any complaints concerning the content.
After you receive a confirmation of your refund, our company will satisfy it within five workdays as from the confirmation day. Please, take notice that we can’t be held liable for any potential problems related to any third-party organizations managing your money transferring.
Also, we offer the money back option for the sum of more than 10 USD since otherwise it hardly covers the transaction fees. Apart from the refund itself, you can use your money to spend on our future assistance, saving the refund sum on your personal account.